Temporary Implementation Coordinator

This is a temporary position will start in late September and last through mid-end December. Pay for this role is $24/hour.

You will:

· Manage administrative setup tasks for new and renewing Gravie employer clients to ensure they’re prepared for their upcoming effective coverage and thrilled with our service. You’ll take care of things like system set up, employee eligibility, internal communications, and audits.

· Complete all required step-up steps efficiently in an accurate and timely manner.

· Make sure all our vendor forms are complete and the right information has been gathered.

· Produce complete and accurate standard employee materials as well as custom materials requested by Implementation Managers or Account Managers.

· File e-contracts and other business documents.

· Engage in communications, requests, and notifications daily via Salesforce Chatter, Tasks, Gmail, or Slack.

· Thoroughly audit new client implementations and annual client renewals to ensure accurate plan configurations in internal and external systems.

· Work with teammates to ensure all document updates are made as needed, track progress and all follow-up on issues related to the changes that have occurred.

· Participate in various projects within Customer Operations or for company-wide initiatives as requested by your manager.

· Update and ensure information is accurate in the department’s online knowledge network.

· Work to ensure process guides and check lists are current and organized.

· Demonstrate commitment to our core competencies of being authentic, curious, creative, empathetic and outcome oriented.

You bring:

· Bachelor’s degree or related experience

· Strong attention to detail, great organizational skills, and an ability to manage multiple tasks and projects at the same time with accuracy and confidence.

· A positive perspective, a strong willingness to be proactive, great time management skills and self-motivation.

· Previous experience in an administrative support or similar role that requires strong coordination capabilities.

· Demonstrated ability to work independently and to effectively manage time-critical issues.

· Track record of successfully researching and solving problems with minimal guidance.

· Clear and effective email communication.

· Ability to work collaboratively within a team and across departments.

· Experience and comfort working with standard technology systems and programs, including Microsoft Office applications, Mac computers, and Google Workspace.

Extra credit:

· Previous start-up or high growth company experience