The Company

Serving the People Who Serve the People

Granicus is driven by the excitement of building, implementing, and maintaining technology that is transforming the Govtech industry by bringing governments and their constituents together. We are on a mission to support our customers by meeting the needs of their communities and implementing our technology in ways that are equitable and inclusive. Granicus has consistently appeared on the GovTech 100 list over the past 5 years and has been recognized as the best companies to work on BuiltIn.

Over the last 25 years, we have served 5,500 federal, state, and local government agencies and more than 300 million citizen subscribers powering an unmatched Subscriber Network that uses our digital solutions to make the world a better place. With comprehensive cloud-based solutions for communications, government website design, meeting and agenda management software, records management, and digital services, Granicus empowers stronger relationships between government and residents across the U.S., U.K., Australia, New Zealand, and Canada. By simplifying interactions with residents, while disseminating critical information, Granicus brings governments closer to the people they serve—driving meaningful change for communities around the globe.

Want to know more? See more of what we do here.

Senior Project Managers lead and execute projects in support of Granicus’ suite of Software as a Service (SaaS) solutions. We do this through teams of communicators and legislative experts and subject matter experts. Senior Project Managers have access to in-house strategists, implementors, designers, developers, and trainers who share Granicus’ standards of excellence across client deliverables and relationships. Strong candidates have a proven track record of successfully managing complex projects for government clients, leading cross-functional teams, as well as demonstrated understanding of agile project management methodology. A desire to be part of a results-driven, client-focused, fast paced team who loves the mission of providing best-in-class service to clients is a must.

What your impact will look like here:

Manage complex, mission driven projects varying in size and complexity for public sector clients

Own the project scope, timeline, and budget

Responsible for coordination of cross-functional teams to best serve Granicus customers

Oversee quality assurance, execution, delivery, reporting and contract compliance for all project deliverables

Predict and mitigate risks across all assigned projects with a solutions orientation

Build and maintain project plans including timeline/schedule, prioritization and resource assignment

Leverage company standard processes and tools for executing, tracking, and billing projects

Serve as an innovator to strengthen the value of Services projects and to expand offerings

Provide expertise as a trusted advisor to internal resources, customers and partners

Maintain proactive approach to executing customer initiatives, anticipating customer needs and guiding decisions based on data and best practices

Partner with and consult with internal teams in pursuit of Services opportunities

Provide feedback to sales and support functions on project execution in retrospective meetings where applicable to adjust proposal and process changes on future projects

Survey and analyze customer satisfaction of projects delivered by department

Enlist internal stakeholders to help navigate within a customer organization and manage escalations

You will love this job if you have:

Minimum of 4 to 6 years’ experience overseeing complex projects

Experience working with cross-functional and distributed/remote teams

Have experience and/or enthusiasm for public service, citizen engagement, legislative processes, and digital communication

Commitment to maintain and exceed Granicus’ standard of excellence in project management, deliverables and personnel

Enjoy managing simultaneous projects in a fast-paced environment

Ability to satisfy project and client objectives and achieve consistently high customer satisfaction feedback

Demonstrated project management experience, or any equivalent combination of education and work experience

Proficient use of project management solutions

Proficient use of Microsoft Office solutions (Word, Excel, PowerPoint)

Possess superior communication (oral and written) and analytical skills

Ability to understand what drives project needs

Experience navigating and managing complex projects of varying sizes

Strong problem solving skills with the ability to act/think autonomously

Expertise in project management standards, preferably with an understanding of agile project management

BA/BS degree or equivalent experience

Granicus is committed to providing equal employment opportunities. All qualified applicants and employees will be considered for employment and advancement without regard to race, color, religion, creed, national origin, ancestry, sex, gender, gender identity, gender expression, physical or mental disability, age, genetic information, sexual or affectional orientation, marital status, status with regard to public assistance, familial status, military or veteran status or any other status protected by applicable law.

Don’t have all the skills/experience mentioned above? At Granicus, we are trying to build diverse, inclusive teams. We do not have degree requirements for most of our roles. If you don’t meet every requirement above, but are excited to learn more, we encourage you to apply. We might just be able to find another role that could be a perfect fit!

Security Requirements:

Responsible for Granicus information security by appropriately preserving the Confidentiality, Integrity, and Availability (CIA) of Granicus information assets in accordance with the company's information security program.

Responsible for ensuring the data privacy of our employees and customers, their data, as well as taking all required privacy training in a timely manner, in accordance with company policies.

Granicus

Sr. Project Manager