Related skills
crm technical support customer service email support remote work📋 Description
- Respond to customer inquiries via phone and email
- Resolve issues promptly and courteously
- Provide accurate information about the platform and features
- Troubleshoot technical issues and escalate when needed
- Maintain detailed records in our CRM
🎯 Requirements
- +1 year of experience in customer service or support, using technical documentation to navigate platforms and processes
- At least 6 months of experience troubleshooting hardware or software remotely
- Ability to quickly grasp and explain new technologies to end users
- Experience communicating customer issues to internal teams
- Excellent verbal and written communication skills
🎁 Benefits
- Collaborative open culture with bi-annual reviews
- Hybrid Work: flexible hybrid model across the US
- Work from Abroad: up to 40 days outside the USA
- Generous Leave Policy: flexible sick leave
- Well-being & Personal Life: paid medical and parental leave
- Fitness: subsidized fitness membership
- Learning & Development: annual learning budget $500–$1000
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