Own major parts of the Helpdesk 2.0 roadmap.
Focus on agent experience, reliability, and enterprise workflows.
Partner with Engineering and Design to modernize routing, rules, and real-time systems.
Build scalable features to win enterprise deals and reduce churn.
Close gaps to keep capabilities coherent and reusable.
Design AI-human collaboration workflows for seamless handovers.

🎯 Requirements

Customer-obsessed with real-world impact.
Experienced owning complex, system-heavy product areas.
Fluent in collaborating with engineers on architecture and real-time behavior.
Structured, organized, and able to manage ambiguity and priorities.
Insight-driven, combining metrics with qualitative feedback.
Excited about how AI will transform support and human-AI collaboration.

🎁 Benefits

Annual L&D budget for AI tool exploration.
Access to premium AI tools (ChatGPT, Claude, Granola, Cursor).
AI-focused demos and knowledge-sharing sessions.

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