Senior Product Designer

Gorgias is the conversational AI platform for ecommerce that drives sales and resolves support inquiries. Trusted by over 15,000 ecommerce brands, Gorgias supports growing independent shops to globally recognizable brands.

Built for Shopify and powered by advanced ecommerce integrations, Gorgias's conversational AI understands your brand, tools, policies, and customers to drive personalized, 1-to-1 conversations — from editing orders and initiating returns to making product recommendations. Gorgias, where every customer interaction feels personal, support becomes sales, and conversations shape success.

Please include portfolio link in CV

About the Design Team at Gorgias

At Gorgias, our design team drives product innovation across the entire customer support journey. We're a group of 12+ designers spread across New York, Paris, and LA. Each designer works closely with PMs and engineers while also actively collaborating with other designers to raise the bar for our customers experience in our platform. We focus on high-velocity execution, async collaboration, and design excellence. And we’re craft-focused. We’re all-in on design excellence (our upcoming redesign will make your designer heart skip a beat).

We’re scaling fast, and we’re now looking for a Senior Product Designer who can bring a fresh level of energy, urgency, and innovation to the team.

What You'll Do

You’ll lead the design of core product experiences and set the bar for UI craft, visual quality, and user delight. This role is ideal for a fast-moving, proactive designer who thrives in high-performance environments and wants to have outsized impact.

Key Responsibilities:

• Lead product design initiatives from concept to execution, in tight collaboration with PMs and engineers

• Help pioneer the next generation of AI-driven experiences by setting the standard for design innovation, harnessing the latest trends to push boundaries and redefine what’s possible

• Bring a strong visual and interaction design sensibility to the team, elevating product quality

• Proactively identify UX opportunities and advocate for innovative solutions

• Prototype using Figma and AI first prototyping tools like Lovable, V0, Cursor, etc.

• Push for systems thinking and champion AI as a creative and strategic advantage to help shape team practices that unlock innovation

• Drive design reviews and contribute actively to critiques, mentoring other designers as needed

• Influence product and UX strategy with a "get it done" mindset

Who You Are

We’re looking for someone who combines excellent UI craft with a relentless drive for action and clarity.

You have:

• A portfolio that demonstrates exceptional UI craft and a strong sense of interaction design and visual hierarchy (portfolio submission required)

• 3–5 years of experience designing user-facing products, ideally with some experience in fast-paced B2C or SaaS environments

• You're customer obsessed, deeply understand their problems and base your design decisions on their needs and goals

• Advanced skills in Figma

• You're a self-starter who takes initiative and doesn’t wait for permission to improve things

• An ability to influence teams and processes to drive change, not just follow along

• A direct communication style and high urgency - you value clarity, momentum, and fast decision-making

• Experience working with or contributing to design systems in cross-functional teams

Nice to Have:

• Familiarity with emerging AI-based design/prototyping tools like Lovable, V0, Cursor and other prompting design tools

• Background designing for AI-powered features or data-heavy tools

• Previous experience co-located with product and engineering teams in high-growth startups

• Based in or willing to relocate to New York or Paris

Our Hiring Process

1. Intro Call & Portfolio Review – with Gerard (Talent Acquistion)

2. Hiring Manager Interview – with Bora (VP Product Design)

3. Case Study Presentation – to Bora, Emi & Chris (Product Design members)

4. Leadership Interview – with Thomas (VP of Product)

5. Reference Check and offer

Diversity & Inclusion at Gorgias
We celebrate diversity and are committed to creating an inclusive environment for all employees. We welcome applicants of all backgrounds, experiences, and perspectives. At Gorgias, we believe that diverse teams drive innovation and better decision-making. We do not discriminate based on race, color, religion, gender identity, sexual orientation, disability, age, or any other protected status.

If you need accommodations to participate in the application or interview process, perform essential job functions, or access other employment benefits, please contact us at accommodation@gorgias.com. Let’s grow together!