Generic Job Template (2025)

We believe conversations will become the #1 way to shop.

At Gorgias, we’re building the platform that makes this real: a unified AI agent that sells, supports, and re-engages customers across the entire journey. Conversational Commerce is the future of ecommerce, and we’re leading that shift.

Our mission is to turn every interaction between a brand and its customers into a relationship: personal, seamless, and intelligent. By combining deep product expertise with the latest in AI, we’re making shopping feel more natural, human, and connected than ever before.

To win, we focus relentlessly on:

• Quality: conversations that feel authentic and on-brand.

• Experience: effortless shopping from chat to checkout.

• Re-engagement: personal, 1-1 dialogue instead of noisy marketing.

The opportunity is massive. As AI reshapes how people buy, Gorgias is building the foundation for the next decade of ecommerce, where every brand has its own intelligent agent and every customer feels understood.

Join us to make Conversational Commerce real.

About the Team

The Learning & Development Team is part of the People organization at Gorgias.

We design and deliver impactful programs that help every Gorgian grow, from onboarding to leadership development to AI adoption. Our mission is to empower teams to learn faster, work smarter, and thrive in a fast-changing SaaS environment.

You’ll join a high-impact function driving AI-enabled learning transformation, helping 400+ employees leverage new tools and mindsets to scale their impact.

What You’ll Do

Build engaging learning experiences:
Create internal programs that blend micro-learning, storytelling, and digital resources to help teams build new skills.

Operationalize AI first workflows:
Transform the delivery of enablement by creating bots, agents, and fully automated process for subject matter experts to share their knowledge.

Coordinate program delivery:
Support logistics, communications, and participant engagement for internal learning sessions and onboarding cohorts.

Measure and iterate:
Track participation, collect feedback, and continuously improve program design using data and learner insights.

Build scalable learning assets:
Develop templates, visuals, and Notion pages that make knowledge sharing effortless across the organization.

Who You Are
You’re curious, creative, and energized by the idea of helping people work smarter through technology. You thrive at the intersection of learning, design, and AI.

Specifically, you have:

• A strong interest in AI and digital transformation in the workplace.

• Excellent writing, storytelling, and presentation design skills.

• Comfort with tools in general.

• A bias for action: you love building, testing, and iterating quickly.
  

Why it matters
You’ll help shape how 400+ team members adopt AI across roles, teams, and workflows — making Gorgias one of the most AI-fluent companies in SaaS.

By the end of your internship, you’ll have designed programs that accelerate learning and digital transformation at scale, a portfolio you’ll be proud to share anywhere.

Perks and Benefits
On top of the mandatory benefits, you'll get:
💰 €1885 compensation per month
💻 MacBook Pro and home-office setup support
🌍 Flexible work environment
🧠 Mentorship from experienced People and AI leaders

AI at Gorgias
At Gorgias, AI is a natural extension of how we work and build. Our teams use it every day to research, write, analyze, code, and craft better customer experiences. Everyone has access to premium AI tools (ChatGPT, Claude, Granola, Cursor & others) and an annual L&D budget to explore new ones.

The real magic happens when we share what we learn. Our #powerup Slack channel is a digital petri dish of new tools and workflows, and each team has AI champions who showcase fresh ideas during weekly company-wide standups, now practically AI demo sessions.

We see AI not as a replacement for creativity or empathy, but as a multiplier, helping us move faster, think deeper, and serve customers better.

AI use in Recruiting at Gorgias
We use AI tools to assist in managing and assessing applications, with human oversight at every stage.

Diversity & Inclusion at Gorgias
We’re committed to creating an inclusive environment where everyone can thrive. We welcome applicants from all backgrounds, experiences, and perspectives because diverse teams drive innovation and better decision-making.

If you need accommodations during the application or interview process, please contact us at accommodation@gorgias.com.