Design, build, optimize, and operate enterprise-grade Google CCAI virtual agent and agent assist solutions.
Focus on post-production tuning, performance optimization, root-cause troubleshooting, and continuous improvement.
Diagnose complex NLU, dialog, integration, and platform issues affecting CX and KPIs.
This is a remote opportunity based in the US.

🎯 Requirements

7–10+ years software/CC tech
3–5+ years CCAI Dialogflow CX
Tuning production bots with KPI improvements
Strong troubleshooting and root-cause analysis
APIs, cloud services, distributed systems
Deep understanding of contact center ops and metrics
Google Cloud Platform certifications (nice to have)
Experience with LLM-augmented conv systems (nice to have)

🎁 Benefits

Medical, dental, vision coverage
Tax-advantaged health care accounts
Financial and income protection benefits
PTO and wellness time off

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