Lead Education side of Pro CS ops, while staying hands-on in customer support.
Split time ~50/50 between handling tickets and leading the Education support team.
Collaborate with Engineering/QA to triage issues and coordinate resolutions.
Plan and execute projects to advance Education support; own reporting and metrics.
Partner with Academic Affairs to strengthen school relations and identify improvements.

🎯 Requirements

Proficient in using AI to innovate working processes
Experience in MDM systems, particularly knowledge of Managed App Configuration
Excellent planning using Excel, Notion, and Google Sheets
Experience in technical customer support; Education or B2B SaaS experience is a bonus
Excellent written English; proficiency in German, Japanese or Mandarin is a bonus
Expert user of iOS, Android, and Windows products

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