Senior Global People Operations Generalist (1 year FTC - Renewable/ Convertible)

At Goodnotes, we believe that every individual holds untapped potential waiting to be unleashed. By reimagining the way we interact with information, we’re merging human creativity with the breakthrough capabilities of AI. Our renewed vision and mission drive us to create the best medium for human and AI collaboration, empowering users to explore new dimensions of productivity, creativity, and learning. Join us on this journey as we transform digital note-taking into an inspiring and innovative experience.

Our Values:

Dream big—Be visionary, strategic, and open to innovationBuild great things—Work in service of our users, always improving and pushing higherOperate like an owner—Take responsibility with bold decision-making and bias for actionWin like a sports team—Be trusting and collaborative while empowering othersLearn and grow fast—Never stop learning and iterate fastShare our passion—Share ideas and practice enthusiasm and joyBe user obsessed—Empathetic, inquisitive, practical

As Goodnotes continues its incredible growth journey, we’re excited to introduce a new role on our People Operations team: Senior Global People Operations Generalist. This position will be a new hire based in our Singapore office, supporting our rapid expansion across regions. We’re looking for someone who is deeply passionate about creating exceptional people experiences and committed to ensuring that our People Operations function scales effectively while nurturing the personal and professional development of our team members.

Join us in shaping the future of how we empower and support our extraordinary people!

As a Senior Global People Operations Generalist, you’ll be instrumental in crafting an outstanding employee experience. Your responsibilities will span key areas such as onboarding, offboarding, employee relations, visa and relocation management, and ensuring our processes remain efficient, scalable, and people-focused.

Beyond operational excellence, you’ll play a leadership role within the team—mentoring colleagues, driving meaningful improvements, and championing a culture of compliance, innovation, and growth. You will also closely support the Workplace Experience team in delivering a wonderful in-person and virtual employee experience across all touchpoints. Together, we’ll build a People Operations function that sets the standard for excellence in supporting a globally diverse workforce.

• Seamless Onboarding & Offboarding: Provide a positive and professional experience for new hires and departing employees. Streamline onboarding processes, conduct exit interviews, manage compliance requirements (e.g., visa applications, relocation support), and ensure accurate documentation throughout the employee lifecycle.
• Trusted Advisor: Lead employee relations cases with empathy and expertise, addressing performance concerns, grievances, and other incidents. Deliver thoughtful recommendations aligned with regional regulations.
• Compliance Advocate: Proactively monitor employment laws and best practices across the APAC region and beyond to ensure our policies remain compliant and progressive.
• Elevate Employee Experience: Continuously enhance employee satisfaction by promoting proactive communication, effectively resolving issues, and implementing considerate policies. Collaborate closely with the Workplace Experience (WX) team to ensure an exceptional employee experience—both in person in our Singapore office and virtually across global locations.
• Cross-Department Collaboration: Work closely with Legal, Finance, and other departments to ensure alignment on policies and procedures.

• Proven Expertise: 6+ years of experience in People Operations with a strong focus on the APAC markets, particularly Singapore.
• Exceptional Attention to Detail: Precision in managing compliance and documentation processes.
• Advanced Numerical Acumen: Strong analytical skills and proficiency with numbers, ensuring accurate financial and operational decision-making.
• Process Innovator: Exceptional ability to design, streamline, and manage efficient workflows that scale.
• Regional Expertise: A deep understanding of employment laws and best practices across APAC markets.
• Empathetic Communicator: Outstanding interpersonal skills to handle sensitive situations with professionalism and care.
• Problem Solver: Resourceful and proactive approach to resolving challenges quickly and effectively.

• Tech-Savvy: Experience with Workday or similar HRIS platforms, especially if you’ve been part of migration or implementation projects.
• Transform Processes: Experience in designing, implementing, and optimizing workflows for payroll, offboarding, and incident management to support ambitious goals and fast-paced growth.

• An introductory call with someone from our talent acquisition team. They want to hear more about your background, what you are looking for, and why you’d like to join Goodnotes
• Take home assignment
• A call with People Ops team members to discuss your background more in detail
• A call with the Hiring Manager to dig deeper into your skillset for this role
• Panel Interview with a couple of cross functional team members.
• AI Literacy Interview

• Meaningful equity in a profitable tech-startup
• Budget for things like noise-cancelling headphones, setting up your home office, personal development, professional training, and health & wellness
• Sponsored visits to our HK/London office every 2 years
• Company-wide annual offsite
• Flexible working hours and location
• Medical insurance for you and your dependents