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GoodLeap

Client Support Energy Specialist

Fully Remote Customer Support
Added
less than a minute ago
Location
Type
Full time
Salary
$44K - $50K

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Related skills

excel data entry microsoft office outlook solar industry

About GoodLeap:

GoodLeap is a technology company delivering best-in-class financing and software products for sustainable solutions, from solar panels and batteries to energy-efficient HVAC, heat pumps, roofing, windows, and more. Over 1 million homeowners have benefited from our simple, fast, and frictionless technology that makes the adoption of these products more affordable, accessible, and easier to understand. Thousands of professionals deploying home efficiency and solar solutions rely on GoodLeap’s proprietary, AI-powered applications and developer tools to drive more transparent customer communication, deeper business intelligence, and streamlined payment and operations. Our platform has led to more than $27 billion in financing for sustainable solutions since 2018.

GoodLeap is also proud to support our award-winning nonprofit, GivePower, which is building and deploying life-saving water and clean electricity systems, changing the lives of more than 1.6 million people across Africa, Asia, and South America.

The Client Support Energy Specialist will provide a direct comprehensive evaluation of the estimated savings that borrowers may receive from the purchase of the solar system. The Client Support Energy Specialist will be responsible for the collection of documents and comparison of borrower historical usage, estimated solar generation, and future benefits of the solar system. The Client Support Energy Specialist will be responsible for assisting the Financial Investigations team is determining the ideal resolution based on the estimated savings or loss of borrowers and the data presented at the time of sale if applicable.

Essential Job Duties and Responsibilities:

  • Estimate a detailed savings comparison of the benefits or additional costs owe solar system ownership based on borrower loan and utility details.
  • Provide exceptional customer service and support by utilizing strong verbal and written communication skills. Handle Inbound/outbound calls, texts and emails.
  • Present thorough and detailed findings regarding savings to the financial investigations team as well as Client Support leadership.
  • Maintain daily, weekly and monthly metric goals.
  • Develop a comprehensive knowledge of GoodLeap policies and procedures.

    • Required Skills, Knowledge and Abilities:

  • Must demonstrate ability to communicate effectively, both verbal and written, at all levels of the organization
  • Work independently and collaboratively
  • Effectively interact with customers
  • Exceptionally organized, detail-oriented, and efficient
  • Highly proficient computer skills, including Excel, Microsoft Office, Word, and Outlook
  • Demonstrated ability to meet deadlines, handle and prioritize simultaneous requests
  • Excellent problem-solving abilities
  • Ability to work well under pressure and manage multiple priorities effectively.
  • Flexibility to adapt to changing priorities and business needs.
  • Strong data entry, case management, and documentation skills
  • Time management
  • Excellent communication and negotiation skills
  • Must demonstrate knowledge of solar industry including solar sales practices, proposal/design software, and foundational understanding of residential solar system components

    • Additional Information

    Compensation:$21 - $24.04/hour

    Additional Information Regarding Job Duties and Job Descriptions:

    Job duties include additional responsibilities as assigned by one's supervisor or other managers related to the position/department. This job description is meant to describe the general nature and level of work being performed; it is not intended to be construed as an exhaustive list of all responsibilities, duties and other skills required for the position. The Company reserves the right at any time with or without notice to alter or change job responsibilities, reassign or transfer job position or assign additional job responsibilities, subject to applicable law. The Company shall provide reasonable accommodations of known disabilities to enable a qualified applicant or employee to apply for employment, perform the essential functions of the job, or enjoy the benefits and privileges of employment as required by the law.

    If you are an extraordinary professional who thrives in a collaborative work culture and values a rewarding career, then we want to work with you! Apply today!

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