Related skills
google workspace microsoft office dcm e-oscar servicing systems📋 Description
- Lead day-to-day Servicing Recoveries operations
- Manage frontline agents and senior SMEs
- Ensure SLA adherence and quality standards
- Oversee escalations for high-risk cases (bankruptcy, foreclosure, probate)
- Ensure regulatory compliance
- Partner with leadership to drive process improvements
🎯 Requirements
- 2-5 years in recovery management (bankruptcy, foreclosure, probate)
- Strong leadership and coaching skills
- Advanced problem-solving in escalated/high-risk scenarios
- Proficient with servicing systems and credit bureau platforms (E-Oscar, DCM)
- Proficient with Microsoft Office and Google Workspace
- Familiarity with federal/state regulations affecting servicing (FCRA, bankruptcy, foreclosure)
🎁 Benefits
- Compensation: $70,000 - $80,000 per year
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