Related skills
communication project management microsoft office leadership call center management📋 Description
- Monitor, train and develop collectors to maximize results.
- Hold collectors accountable to performance, policy and quality.
- Motivate collectors to achieve monthly goals and high morale.
- Audit collection activities to maximize results.
- Conduct daily/weekly/monthly call calibrations and reviews.
- Manage workload (queues and dialer campaigns) to hit targets.
🎯 Requirements
- Minimum 5 years in collections/financial services
- Minimum 3 years in consumer collection management
- Minimum 3 years in call center management
- Advanced MS Office proficiency
- Lead 10-15 front-line representatives
- Bilingual English/Spanish with strong communication
🎁 Benefits
- Compensation: MXN $560,000 annually
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