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mongodb agile vue.js restful apis website builders📋 Description
- Act as primary contact for lead-gen issues (funnels, websites, forms, domains, SEO, Yext, QR codes).
- Handle customer tickets promptly, ensuring timely resolution.
- Collaborate with development and support teams to diagnose and resolve issues.
- Provide clear status updates and resolutions to customers.
- Maintain thorough records of interactions in the ticketing system.
- Participate in agile processes (planning, stand-ups, retrospectives).
🎯 Requirements
- Bachelor’s degree in Computer Science, IT, or related field.
- Proven experience in technical support or product solution in SaaS.
- Solid understanding of website builders, form builders, domains.
- Proficiency with agile methodology and agile teams.
- Basic knowledge of APIs, databases, and UI tech (Vue.js, MongoDB, RESTful APIs).
- Strong problem-solving, analytical thinking, and communication skills.
🎁 Benefits
- Remote-first, global team.
- Well-funded and profitable company.
- Opportunity to scale a B2B SaaS product.
- Fast-paced, high-impact environment.
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