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Added
3 days ago
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Full time
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Related skills

lms onboarding training e-learning sops

About Us

HighLevel is an AI powered, all-in-one white-label sales & marketing platform that empowers agencies, entrepreneurs, and businesses to elevate their digital presence and drive growth. We are proud to support a global and growing community of over 2 million businesses, comprised of agencies, consultants, and businesses of all sizes and industries. HighLevel empowers users with all the tools needed to capture, nurture, and close new leads into repeat customers. As of mid 2025, HighLevel processes over 4 billion API hits and handles more than 2.5 billion message events every day. Our platform manages over 470 terabytes of data distributed across five databases, operates with a network of over 250 microservices, and supports over 1 million hostnames.

Our People

With over 1,500 team members across 15+ countries, we operate in a global, remote-first environment. We are building more than software; we are building a global community rooted in creativity, collaboration, and impact. We take pride in cultivating a culture where innovation thrives, ideas are celebrated, and people come first, no matter where they call home.

Our Impact

As of mid 2025, our platform powers over 1.5 billion messages, helps generate over 200 million leads, and facilitates over 20 million conversations for the more than 2 million businesses we serve each month. Behind those numbers are real people growing their companies, connecting with customers, and making their mark - and we get to help make that happen.

Learn more about us on our

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Blog Posts

Who You Are

You are passionate about empowering people with the right knowledge, skills, and tools to succeed. As part of the Enablement Team, you will play a pivotal role in onboarding, training, mentoring, and driving performance across our Customer Success organization. You thrive in building structured programs, simplifying complex concepts, and ensuring every team member has the resources and confidence to excel in their role.

You combine strong facilitation, coaching, and process design skills with an eye for quality and detail. You are a proactive problem-solver, a natural collaborator, and deeply aligned with company culture and values. Your work will directly impact advisor readiness, CSAT improvement, and long-term talent development.

What You’ll Do

  • Deliver structured, job-specific onboarding and training programs for new Customer Success hires, equipping them with essential skills, tools, processes, and product knowledge to ensure timely graduation and confidence in serving customers effectively.
  • Develop and update training materials, including presentations, manuals, and online resources, for various Customer Success job roles. Create and deliver ongoing training content (product updates, soft skills, best practices, CSAT improvements).
  • Create, organize, and maintain reusable learning materials, including guides, SOPs, workshops, and e-learning modules. Centralize all enablement resources for easy access, consistency, and alignment with current processes.
  • Oversee training effectiveness and gather feedback from participants to identify areas for improvement and make necessary adjustments to training programs.
  • Collaborate with department heads and experts to ensure training content is accurate, relevant, and aligned with organizational goals.
  • Work with management to develop new initiatives into structured training programs, facilitating knowledge dissemination across departments and to frontline staff.
  • Conduct engaging and interactive training sessions using a variety of instructional techniques, such as presentations, demonstrations, case studies, and group activities.
  • Support new hires, addressing their questions and concerns.
  • Monitor advisor performance via QA, data, and call analysis. Identify and close knowledge gaps.
  • Utilize various training methodologies, such as hands-on exercises, role-playing, and e-learning platforms, to cater to different learning styles.
  • Evaluate training effectiveness through feedback, assessments, and performance metrics, tracking outcomes to report progress and drive measurable improvements in QA, CSAT, and team productivity.
  • Proactively identify areas for improvement and adjust training strategies accordingly to enhance representative performance and customer satisfaction.
  • Continuously stay updated on industry trends, product updates, and emerging enablement technologies (LMS, AI tools) to ensure training programs remain accurate, relevant, and aligned with best practices for enhancing the learning experience.

    • What You’ll Bring:

  • Bachelor's degree in Education, Training, Business, or a related field or equivalent experience
  • 2-3 years of experience with training team members in the tech industry- passion for creating an exceptional training experience
  • Experience in a customer facing success role - preferred but not required
  • Excellent communication and presentation skills, with the ability to effectively convey complex information to diverse audiences.
  • Strong understanding of adult learning principles and training methodologies.
  • Proficiency in creating training materials using various tools and platforms
  • Detail-oriented with strong organizational and project management skills.
  • Ability to work collaboratively in a cross-functional team environment.
  • Flexibility to adapt to evolving business needs and priorities.
  • HighLevel experience is a plus but not mandatory

    • Why Join the Enablement Team?

  • This role gives you the opportunity to shape the growth of our people and the impact of our customer success organization. You will be the bridge between strategy and execution—ensuring our teams are trained, confident, and delivering world-class service.

    • Additional Information

    Equal Employment Opportunity Information

    The company is an Equal Opportunity Employer. As an employer subject to affirmative action regulations, we invite you to voluntarily provide the following demographic information. This information is used solely for compliance with government recordkeeping, reporting, and other legal requirements. Providing this information is voluntary and refusal to do so will not affect your application status. This data will be kept separate from your application and will not be used in the hiring decision.

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