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crm forecasting account management customer success salesforce📋 Description
- Lead and coach a team of Customer Success Managers.
- Drive renewals, cross-sell, and regional customer health targets.
- Own escalations and deliver renewal forecasts.
- Collaborate with Sales, Product, and Marketing to drive growth.
- Mentor on account strategy and value-based relationships.
- Ensure Salesforce hygiene and accurate reporting.
🎯 Requirements
- 5+ years in Customer Success or Account Management (SaaS/edtech).
- Customer-centric with proven retention and revenue growth.
- Strategic, data-driven with forecasting and pipeline skills.
- Hands-on coach who develops teams and drives accountability.
- Strong communicator and cross-functional collaborator.
- Travel up to 20-25% for engagements.
🎁 Benefits
- Competitive pay, health insurance, 401(k) matching, and equity.
- Flexible time off, holidays, parental leave, wellness days.
- Work-from-home funds and additional benefits.
- Fertility & adoption reimbursement and more.
- Total compensation target around $175,000.
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