Inbound Sales and Support Guide

Inbound Sales and Support Guide

GoDaddy is seeking an Inbound Sales and Support Guide to join our team in Nottingham. This role blends sales accountability with customer support to help customers find the right GoDaddy solutions and ensure a positive experience as they grow online.

Overview

As an Inbound Sales and Support Guide at GoDaddy, you will be the primary point of contact for customers seeking information, guidance, and solutions. You will combine sales expertise with service skills to assist customers in selecting products, resolving issues, and building lasting relationships.

Responsibilities

• Respond to inbound customer inquiries via phone, chat, and email.
• Qualify leads, present GoDaddy product offerings, and upsell relevant services.
• Guide customers through sign-up processes, checkout, and account setup.
• Troubleshoot issues and coordinate with technical teams as needed.
• Maintain accurate records in the CRM, track interactions, and follow up as required.
• Collaborate with Sales, Support, and Marketing teams to improve the customer experience.

Requirements

• Excellent communication and active listening skills.
• Experience in inbound/outbound sales or customer support.
• Ability to explain technical information in simple terms.
• Strong problem-solving and time-management abilities.
• Proficiency with CRM systems and basic computer literacy.
• Based in the United Kingdom or eligible to work in the UK.

Benefits

• Competitive salary and benefits package.
• Opportunities for career growth within GoDaddy.
• Inclusive, collaborative work environment.

About GoDaddy

GoDaddy is a global technology company that helps individuals and small businesses establish and grow their online presence.