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Job Description

GoDaddy is seeking an Aftermarket Support Guide to join the Aftermarket & Domain Services team. This remote role supports customers in Europe from our Global Remote team.

Responsibilities

Create and maintain clear, accurate aftermarket support guides and documentation for products and services.
Collaborate with product, sales, and support teams to identify documentation gaps.
Update knowledge base articles and FAQs.
Assist customers post-sale by guiding them through processes and troubleshooting.
Gather feedback to improve support processes and documentation.

Qualifications

Excellent written and verbal communication skills in English.
Experience in technical writing, documentation, or customer support.
Ability to distill complex information into clear instructions.
Proficiency with common documentation tools (e.g., Confluence, Google Docs).
Strong organizational skills and attention to detail.
Knowledge of GoDaddy products is a plus; comfortable working in a remote environment.

About GoDaddy

GoDaddy is a leading provider of domain registration, hosting, and online services, helping people grow their online presence.

Benefits

Remote-friendly work arrangement
Competitive compensation
Flexible scheduling

How to apply

Use the application link below to apply for this role.

GoDaddy