Customer Operations Supervisor

📋 Description

• Oversee day-to-day operations of the Customer Operations team.
• Manage direct reports; coach, train and develop staff.
• Coordinate night/rotation teams to balance workloads.
• Be first point of contact for operational queries.
• Assist with complex inquiries during peak volumes.
• Own day-to-day performance; monitor KPIs (SLA, CSI).

🎯 Requirements

• 3–5 years in Customer Operations or a supervisory role.
• Proven ability to manage workloads and KPIs; drive performance.
• Lead with empathy; motivate and develop your team.
• Clear English communication, written and verbal.
• Calm under pressure; decisive in fast-moving environments.
• Experience with Zendesk or Looker is preferred.

🎁 Benefits

• Salary range: 2000-3000 EUR (gross) per month.
• Wellbeing: medical cover to keep you healthy.
• Work Away Scheme: work from anywhere for up to 90 days.
• Hybrid Working: flexible in-office days.
• Equity: permanent staff receive equity.
• Parental leave: tailored leave for life events.