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reporting data analysis coaching📋 Description
- Scale, optimize, and create sustainable operational processes.
- Collaborate with Customer Operations teams in Riga and Leeds.
- Support customers' journey from day one.
- Develop people’s careers through coaching and development plans.
- Design and embed frameworks to grow skills and careers.
- Identify gaps and inefficiencies and drive improvements.
🎯 Requirements
- Experience KPI management, workload optimization, and performance reporting.
- Translate data into actionable insights and decisions.
- Coaching leaders and building development plans.
- Create and adapt performance frameworks.
- Detail-oriented with long-term team and business focus.
- Strong collaboration with cross-functional stakeholders.
🎁 Benefits
- Wellbeing: medical cover.
- Work Away Scheme: up to 90 days remotely per year.
- Hybrid working with in-office days.
- Equity for permanent staff.
- Parental leave tailored to life.
- Holiday, volunteer, and wellness days.
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