Customer Operations Performance Manager

Added
9 days ago
Type
Full time
Salary
Salary not provided

Related skills

reporting data analysis coaching

📋 Description

  • Scale, optimize, and create sustainable operational processes.
  • Collaborate with Customer Operations teams in Riga and Leeds.
  • Support customers' journey from day one.
  • Develop people’s careers through coaching and development plans.
  • Design and embed frameworks to grow skills and careers.
  • Identify gaps and inefficiencies and drive improvements.

🎯 Requirements

  • Experience KPI management, workload optimization, and performance reporting.
  • Translate data into actionable insights and decisions.
  • Coaching leaders and building development plans.
  • Create and adapt performance frameworks.
  • Detail-oriented with long-term team and business focus.
  • Strong collaboration with cross-functional stakeholders.

🎁 Benefits

  • Wellbeing: medical cover.
  • Work Away Scheme: up to 90 days remotely per year.
  • Hybrid working with in-office days.
  • Equity for permanent staff.
  • Parental leave tailored to life.
  • Holiday, volunteer, and wellness days.
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