Credit Analyst III

About Us at GoCardless

GoCardless is a global bank payment company. Over 100,000 businesses, from start-ups to household names, use GoCardless to collect and send payments through direct debit, real-time payments and open banking. 

GoCardless processes US$130bn+ of payments annually, across 30+ countries; helping customers collect and send both recurring and one-off payments, without the chasing, stress or expensive fees. We use AI-powered solutions to improve payment success and reduce fraud. And, with open banking connectivity to over 2,500 banks, we help our customers make faster, more informed decisions.

We are headquartered in the UK, with additional offices in Australia, France, Ireland, Latvia, Portugal and the United States.

At GoCardless, we're all about supporting you! We’re committed to making our hiring process inclusive and accessible. If you need extra support or adjustments, reach out to your Talent Partner — we’re here to help! 

And remember: we don’t expect you to meet every single requirement. If you’re excited by this role, we encourage you to apply!

Merchant Operations at GoCardless

This role will sit in the Merchant Operations Group. We’re responsible for a large number of GoCardless’ highest-throughput processes and systems, such as KYC and onboarding, customer support, payment operations, risk operations, billing and more. We need to ensure these run efficiently so that GoCardless can scale effectively & drive healthy margins. Everything we do is in service to our customers - both external and internal, wherever their location.

The role

This role is part of a small operational team of credit risk underwriters, safeguarding our financial health by ensuring robust credit evaluation and proactive risk management. The team ensures that GC adopts, implements and maintains appropriate credit controls with the aim of managing credit losses whilst supporting revenue growth.

The core of the role is assessing and managing the credit risk associated with GC’s merchant base. You will be responsible for evaluating creditworthiness, conducting risk assessments, and developing creative strategies to mitigate potential credit losses. 

This role will suit someone who is comfortable with a high degree of autonomy, can pick up the basics quickly and is comfortable owning their decisions.

What excites you

Understanding new and existing business models with meticulous attention to detail. You’ll be expected to get underneath and look beyond the numbers when assessing creditworthiness for SMEs and Large corporates. Core responsibilities are:

• Perform credit risk reviews and high risk onboarding processes that evaluate creditworthiness of prospective customers and risks associated with sales deals. Advise sales leadership on risk-adjusted pricing as needed.
• Review complex credit decisions and escalations, making final determinations on approvals or conditions, escalating to management as needed.
• Operate processes that manage existing customer risk, including requests for limit increases, changes to holding periods or new product access.
• Perform continuous monitoring of existing portfolios, adapting limits, holding periods, cash covers or other mitigation tools as appropriate.
• Respond quickly to risk alerts to prevent or minimize company losses.

What excites us

• You’ve had previous experience in a role where you were directly responsible for credit underwriting, working in a B2B environment of comparable scale.
• You have experience in analysing financial statements for SMEs and Large Corporations to make effective credit risk decisions, with the ability to compute financial ratios whilst applying industry context.
• You have a good understanding of risks inherent to a bank-to-bank payments business, such as chargebacks, and you have practical experience in risk management.
• You are proficient in leveraging data analytics and BI tools.
• Your stakeholder management is excellent, and you are able to build strong working relationships with commercial teams.
• You are a strong, confident communicator, with the ability to influence stakeholders across the business.
• You have a meticulous attention to detail.
• You are able to prioritise work to meet tight deadlines and act with independent judgement on relative priority of tasks.

We don’t expect you to meet every requirement. If you’re excited by this role, we encourage you to apply. 

The Good Stuff!

• Wellbeing: Dedicated support and medical cover to keep you healthy.
• Work Away Scheme: Work from anywhere for up to 90 days in any 12-month period.
• Hybrid Working: Our hybrid model offers flexibility, with in-office days determined by your team.
• Equity: All permanently employed GeeCees get equity to share in our success.
• Parental leave: Tailored leave to support your life's great adventure.
• Time Off: Generous holidays, 3 volunteer days, and 4 wellness days annually.

We're an organisation defined by our values; We start with why before we begin any project, to ensure it’s aligned with our mission. We make it happen, working with urgency and taking personal accountability for getting things done. We act with integrity, always. We care deeply about what we do and we know it's essential that we be humble whilst we do it. Our Values form part of the GoCardless DNA, and are used to not only help us nurture and develop our culture, but to deliver impactful work that will help us to achieve our vision.

We’re building the payment network of the future, and to achieve our goal, we need a diverse team with a range of perspectives and experiences. As of July 2024, here’s where we stand:

• 45% identify as women 
• 23% identify as Black, Asian, Mixed, or Other 
• 10% identify as LGBTQIA+ 
• 9% identify as neurodiverse 
• 2% identify as disabled 

If you want to learn more, you can read about our Employee Resource Groups and objectives here as well as our latest D&I Report 

We’re committed to reducing our environmental impact and leaving a sustainable world for future generations. As co-founders of the Tech Zero coalition, we’re working towards a climate-positive future. Check out our sustainability action plan here. 

Find out more about Life at GoCardless via X, Instagram and LinkedIn.