Go-to-Market Coordinator, Chat Support

📋 Description

• Chat with customers across the country to help set up Toast platform
• Meet chat response rates, volume, and completion metrics
• Use Intercom for communications and inquiry resolution
• Use Salesforce CRM to manage sales and customer activities
• Understand the customer's current product landscape and route to onboarding
• Collaborate with cross-functional teams to meet customer needs

🎯 Requirements

• Business development experience
• Collaborative, small but mighty team
• Excellent written and verbal communication
• Self-driven motivation
• Customer first mentality
• Attention to detail and ability to thrive in a fast-paced environment

🎁 Benefits

• Hybrid work model with in-person collaboration
• Competitive benefits package
• Access to Toast benefits program
• Opportunity to work with AI tools across teams