Related skills
customer service customer experience pos store operations retail operations📋 Description
- Model and coach Glossier’s customer experience standards.
- Become an expert on product basics, benefits, and care.
- Fulfill orders with speed, accuracy, and brand voice.
- Build relationships with repeat customers pre/post visits.
- Collaborate with store team to ensure cohesive service.
- Lead by example; onboard and mentor new team members.
🎯 Requirements
- 2+ years in fast-paced customer service (retail/hospitality) preferred.
- Advisory or sales experience in beauty/skincare preferred.
- Flexible schedule including evenings, weekends, holidays.
- Passion for memorable experiences through personal interactions.
- Advocate inclusive culture and belonging.
- Empathetic, yet action-oriented; strong customer focus.
- Willing to roll up sleeves and help when needed.
- Experience with POS or inventory systems a plus.
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