Related skills
kpi data analysis customer service coaching leadership📋 Description
- Provide professional guidance to support associates abroad.
- Identify trends and develop solutions with the team.
- Address real-time knowledge gaps with training/quality teams.
- Monitor agent performance, support and intervene in sensitive cases.
- Flag low CSAT and provide real-time feedback to the team.
- Handle manager calls and deliver high-quality user support.
🎯 Requirements
- 6 months+ experience as onboarding trainer or Performance Lead.
- Motivate, coach and guide agents in real time.
- Strong decision-making and prioritization under pressure.
- Proactive, solution-oriented, service-driven with initiative.
- Comfortable in a fast-paced, tech-enabled environment.
- Strong English communication; write professional messages.
🎁 Benefits
- Commitment to diversity and inclusion.
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