Related skills
javascript css html sql rest📋 Description
- Provide 24/7 phone, email and chat support to Litmos customers.
- Analyze configurations and logs to identify issue causes.
- Own issues until resolution is reached.
- Offer quick solutions for known, documented issues.
- Work through problems to determine root causes and fixes.
- Report errors to the Development team.
🎯 Requirements
- Engineering bachelor’s or MSc in Science (Physics/Math) or related field.
- At least 1 year in a customer support environment; SaaS experience a plus.
- Excellent English communication (written and spoken).
- Ability to work in a shift-based, global support environment.
🎁 Benefits
- Learning-focused culture with growth opportunities.
- Remote-friendly, distributed team.
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