Provide phone, email and chat assistance to customers, consultants and partners 24/7.
Analyze configurations, application and system log files to determine issue causes.
Maintain accountability for an issue until resolved.
Provide quick solutions for known and documented issues.
Logically work through problems to determine root cause and resolution.
Collaborate with global peers to ensure SLA-aligned resolution and communicate status.

🎯 Requirements

Bachelor’s degree in Engineering or Science or equivalent experience.
At least 1 year in customer support; SaaS experience a plus.
Excellent English communication (written and spoken).
HTML, CSS, JavaScript (Vanilla or jQuery) and REST-based API.
Knowledge of SSO and SAML concepts.
Strong understanding of SQL.

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