Related skills
javascript css html sql rest📋 Description
- Provide phone, email and chat support for Litmos users 24/7.
- Analyze configurations and logs to identify issue causes.
- Maintain accountability until issues are resolved.
- Provide quick solutions for known/documented issues.
- Log bugs and determine causes and resolutions.
- Report errors to Development and guide customers on procedures.
🎯 Requirements
- Bachelor's degree in Engineering or related field.
- Minimum 1 year in customer support; SaaS a plus.
- Excellent English communication (written and spoken).
- Ability to work in a shift-based, global support environment.
- HTML, CSS, JavaScript and REST API knowledge.
- SSO/SAML concepts and SQL understanding.
🎁 Benefits
- Equal opportunity employer.
- Accessibility accommodations for applicants.
- Global, time-zone-aligned support team.
- Opportunities to grow skills and product knowledge.
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