Related skills
okta windows google workspace macos servicenow📋 Description
- Lead a distributed IT support team across North America and Europe.
- Oversee daily ops: queue management, escalations, SLAs/SLOs.
- Standardize regional processes, incl. post-acquisition ITSM.
- Partner with Engineering and Automation to implement AI-enabled workflows.
- Define/monitor metrics, dashboards, and reporting for service quality.
- Recruit, coach, and develop staff across time zones; maintain on-call rotations.
🎯 Requirements
- 8+ years in IT support or enterprise tech ops; 3+ years leading distributed teams.
- Experience with ITSM, incident lifecycle, SLA/SLO governance (Jira Service Management or ServiceNow).
- MacOS/Windows device management; Okta, Slack, Google Workspace.
- Experience improving ops in high-growth tech or financial services.
- Skilled at handling executive/high-priority escalations with professionalism.
- Able to coach across time zones; familiar with AI tools; data-driven improvements.
🎁 Benefits
- Accommodation available upon request
- Total Rewards vary by region and entity
- Privacy Policy available
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