Lead the global Tier 1 HR Operations team in a follow-the-sun model.
Ensure high-quality responses aligned with global HR policies.
Drive SLA performance, accuracy, and operational discipline.
Oversee case triage and routing to Local HR Ops Partners, Regional Leads, or ER Lead.
Monitor service effectiveness; provide data-driven recommendations.

🎯 Requirements

Experience leading HR shared services or Tier 1 teams globally.
Strong process/workflow orientation; document HR operational processes.
Excellent communication and stakeholder collaboration skills.
Experience with HRIS platforms (e.g., SAP SuccessFactors).
Experience with HR case management systems; metrics and insights.
Ability to lead teams across time zones in a global matrix environment.

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