Own complex entry filing end-to-end with high accuracy.
Serve as account lead for your book of business and partners.
Keep the queue running; resolve errors daily.
Drive compliance by citing sources and updating SOPs.
Support client onboarding; lead on-site QBRs and reporting.
Develop the team; train new staff and share learnings.
Contribute to Flexport growth; collaborate with Eng/Product on BRDs and testing.

🎯 Requirements

Proven customs experience; 2+ years of hands-on entry filing; 3+ preferred.
Operationally proficient end-to-end filing and troubleshooting.
Lead with a compliance-first mindset; high accuracy.
Humble and always learning; escalate questions when needed.
Confident communicator with mid-sized/high-stakes audiences.
Highly organized, team-oriented; manage workload and assist teammates.
Solutions-oriented; identify gaps and propose fixes.

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