Global Public Sector Senior Customer Success Manager - Strategic Alliances
Related skills
customer success partnerships saas public sector government📋 Description
- Lead customer and partner success teams for the public sector.
- Serve as the central connector among customers, partners, delivery, sales and engineering.
- Drive adoption and value realization post-implementation.
- Manage onboarding, adoption, expansion, renewal, and advocacy.
- Identify issues and coordinate rapid resolution for mission success.
- Close expansion deals and relay updates to delivery and engineering teams.
🎯 Requirements
- TS Clearance required, SCI preferred.
- Willingness to travel (<30%).
- Cross-functional collaboration and breaking down silos.
- Proven track record driving partner success and customer satisfaction in B2B SaaS.
- Strong ability to work cross-functionally with engineers, delivery, sales, and government teams.
- Strong technical aptitude; able to discuss solutions with technical stakeholders.
🎁 Benefits
- Flexible PTO policy; 14 holidays to recharge.
- $1,500 annual Learning & Development stipend.
- Frequent team celebrations.
- Employee Assistance Program.
- Headspace mental health app.
- Flat 3% retirement contribution.
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