Global Public Sector Senior Customer Success Manager - Strategic Alliances
Related skills
program management saas cross-functional collaboration government ts clearance📋 Description
- Lead CS and partner teams to drive satisfaction, retention, expansion, and renewals.
- Serve as central connector among customers, partners, delivery, sales, and engineering.
- Drive adoption and value realization post-implementation.
- Manage post-sale lifecycle: onboarding, adoption, expansion, renewals.
- Proactively identify issues and mobilize resources for rapid resolution.
- Close expansion deals and relay updates to delivery and engineering.
🎯 Requirements
- TS Clearance required; SCI preferred.
- Willingness to travel up to 30%.
- Proven track record in partner success and customer satisfaction in B2B SaaS.
- Strong cross-functional collaboration across engineers, delivery, sales, and gov teams.
- Ability to understand technical solutions and discuss with technical stakeholders.
- Data-driven, strategic thinker focused on customer health and expansion.
🎁 Benefits
- Flexible PTO policy with 14 holidays.
- Learning & Development stipend of $1,500 annually.
- Frequent team celebrations.
- Employee Assistance Program.
- Headspace mental health app access.
- 3% retirement contribution and stock options.
Meet JobCopilot: Your Personal AI Job Hunter
Automatically Apply to Business & Management Jobs. Just set your
preferences and Job Copilot will do the rest — finding, filtering, and applying while you focus on what matters.
Help us maintain the quality of jobs posted on Empllo!
Is this position not a remote job?
Let us know!