Global Public Sector Senior Customer Success Manager

📋 Description

• Lead government-focused customer workstreams and virtual teams.
• Connect Solution Architects, Project Managers, engineers, and CSMs.
• Orchestrate INDOPACOM partnerships to accelerate Virtru adoption.
• Manage the customer lifecycle: agreements, commitments, cadence, leadership, value.
• Identify issues proactively and mobilize resources for mission success.
• Keep pulse on customer/partner health, satisfaction, and expansion.
• Discuss data sharing, data protection, and AI with strategic customers.
• Compensation: $180,000 - 210,000 + variable incentive pay

🎯 Requirements

• Active US Top Secret / SCI clearance
• Bachelor’s degree in tech fields (IT, cybersecurity, CS, or engineering)
• Willingness to travel (<25% Honolulu; <40% west coast)
• Cross-functional collaboration and breaking down silos
• Ability to work autonomously across multiple time zones
• Proven track record driving partner success in B2B SaaS
• Strong technical aptitude and ability to discuss solutions with stakeholders
• Data-driven approach to measuring customer health and expansion opportunities

🎁 Benefits

• Flexible PTO policy (14 holidays included)
• $1,500 annual Learning & Development stipend
• Frequent team celebrations
• Employee Assistance Program access
• Headspace mental health app
• 3% retirement contribution
• High flexibility to manage appointments or emergencies