Global Public Sector Senior Customer Success Manager

Added
4 minutes ago
Type
Full time
Salary
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Related skills

saas b2b public sector defense industry indopacom

📋 Description

  • Lead customer-focused workstreams and virtual teams for government customers and partners
  • Serve as the central internal connector between Solution Architects, PMs, and engineers
  • Orchestrate Indo-Pacific partnerships to accelerate adoption of Virtru solutions
  • Manage the customer lifecycle: agreement, commitments, rhythm of business
  • Identify issues early and connect the right people for rapid resolution
  • Monitor customer health, satisfaction, and expansion opportunities

🎯 Requirements

  • Active US Top Secret / SCI clearance
  • Bachelor’s degree in IT, cyber security, CS, or engineering; MBA a plus
  • Travel up to 25% (Honolulu) or up to 40% (US West Coast)
  • Proven track record driving partner success in B2B SaaS
  • Strong cross-functional collaboration and teamwork
  • Strong communication skills and translating feedback into insights

🎁 Benefits

  • Flexible PTO policy
  • Learning & Development Stipend
  • Team celebrations
  • Employee Assistance Program
  • Headspace mental health app
  • A flat 3% contribution to retirement account
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