Global Public Sector Senior Customer Success Manager

📋 Description

• Lead government customer success workstreams and virtual teams
• Serve as the central connector between Solution Architects, PMs, Forward Deployed Engineers, and other Customer Success Managers
• Orchestrate Indo-Pacific partnerships to accelerate customer adoption and scaling
• Manage the customer lifecycle: agreement, commitments, rhythm of business
• Identify issues proactively and coordinate rapid resolution
• Keep pulse on customer health, satisfaction, and expansion opportunities

🎯 Requirements

• Active US Top Secret / SCI clearance
• Bachelor’s degree in IT, cybersecurity, CS, or engineering (MBA a plus)
• Willingness to travel (<25% Honolulu; <40% West Coast)
• Strong cross-functional collaboration and breaking down silos
• Ability to work autonomously across multiple time zones
• Proven track record driving partner success and customer satisfaction in B2B SaaS

🎁 Benefits

• Flexible PTO with 14 holidays
• $1,500 annual Learning & Development stipend
• Frequent team celebrations
• Employee Assistance Program
• Headspace access for mental health
• 3% retirement contribution