Related skills
ai itsm automation📋 Description
- Lead worldwide IT Employee Services and 24/7 Global Service Desk.
- Own all employee support channels: chat, portal, onsite, remote.
- Drive automation and AI-driven support; unify ITSM processes.
- Partner with IT, Security, HR, Facilities, and Eng.
- Build scalable, modern global support ecosystem.
- Track KPIs and drive continuous improvement.
🎯 Requirements
- Bachelor's degree in IT or related field preferred.
- 8-12+ years in IT Support/Operations, incl. 4-6+ yrs leading global teams.
- Ability to use metrics to improve employee tech experience.
- Strong ITSM expertise with automation, self-service, and AI-driven support.
- Experience implementing AI-driven support: virtual agents, routing, remediation.
- Design and scale automation within ITSM platforms to raise FCR.
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