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linux windows macos sd-wan zero trust📋 Description
- Act as the final technical escalation point for complex, high-priority issues
- Lead advanced troubleshooting, issue replication, and root-cause analysis
- Partner with Engineering to triage defects and drive resolution
- Troubleshoot network, endpoint, authentication, and access issues
- Improve product supportability and operational readiness
- Create technical documentation and mentor support engineers
🎯 Requirements
- 10+ years in technical support or escalation roles in enterprise software or security
- Deep expertise in SASE, SSE, SD-WAN, and Zero Trust tech and cloud security
- Secure app access, network path analysis, and auth flows; enterprise networking knowledge
- Web security, remote access, identity integrations, cloud controls; Windows/macOS/Linux
- Hands-on with tcpdump, Wireshark, Fiddler; Shell/Python/Perl scripting is a plus
🎁 Benefits
- Various health plans
- Time off for vacation and sick time
- Parental leave options
- Retirement options
- Education reimbursement
- In-office perks, and more
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