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lms workforce management ai power bi aircall📋 Description
- Oversee 24/7 frontline support team across global time zones.
- Own ops: scheduling, performance, hiring, training, analytics.
- Automate processes, tooling, and coaching to improve efficiency.
- Jump in to close tickets or take calls when volumes spike.
- Report to Head of Shared Services and ensure daily output.
🎯 Requirements
- 5+ years leading contact centers with 20+ agents globally.
- Automation-first mindset: replace manual processes with systems.
- Hands-on: close tickets and take calls when needed.
- Strong analytics using Power BI, Aircall, or similar.
- Experience building training, scorecards, and incentives.
- Available during EST business hours.
🎁 Benefits
- Fully remote: work anywhere, EST hours.
- Direct impact on 300+ property management partners.
- Automation-forward environment; limited headcount.
- Ownership and autonomy over operations.
- Growth as Tailwind scales; strong career path.
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