Triage incoming bugs: Analyze logs, APIs (REST/GraphQL), stack traces for root causes.
Create minimal repros from vague client reports (steps, payloads, screenshots).
Prioritize via impact score: Severity, client count, SLA risks.
Manage JIRA backlog: JQL queries, workflows, dashboards; track to deployment.
Negotiate with PMs/eng for sprint inclusion; communicate simply to clients.

🎯 Requirements

Interest in L3 support, tech QA, or incident mgmt in SaaS/B2B (1+ yrs).
Basic JIRA and observability tools (Datadog, Kibana); quick learner.
Comfort with logs/APIs/stack traces; repro skills developable.

🎁 Benefits

SW engineering degree or dev/tester cert.
Experience with financial/SLA impact scoring.

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