Provide first-class initial response to client situations worldwide following SOPs.
Collaborate with clients; manage case lifecycle from notification to closure.
Accurately record data in Everbridge's Case Management System.
Respond with tact and empathy; liaise with relatives and providers.
Coordinate medical assessments and treatment abroad with clinical team.
Coordinate and liaise with security teams per client requirements.

🎯 Requirements

Experience in emergency response, customer service, or call center environment.
Fluent in English; strong communication and admin skills.
Ability to work under pressure and multitask.
Strong problem-solving and critical thinking.
Flexible and adaptable to changing priorities.
Proficient in MS Office; eager to learn new systems.

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