Related skills
reporting account management customer success stakeholder management cross-functional collaboration📋 Description
- Strategic account management with key stakeholders in large global accounts.
- Global coordination across regions to unify account management.
- Customer advocacy: relay feedback to product, sales, and marketing.
- Cross-functional collaboration to drive renewals and expansions.
- Track metrics and report risks and opportunities to leadership.
- Escalate and resolve customer issues promptly.
🎯 Requirements
- 7+ years in customer success/account management, incl 3+ in global accounts.
- Strong understanding of global markets and cultural sensitivities.
- Exceptional communication and interpersonal skills.
- Proven track record with large, complex customer accounts.
- High level of strategic thinking and analytical skills.
🎁 Benefits
- Excellent healthcare package for you and your family.
- Savings and Investment – 401(k) match.
- Unlimited Paid Time Off.
- Paid Parental Leave.
- Online Legal Services (Rocket Lawyer).
- Educational Resources - Career & Personal Development.
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