Director of Client Services - Western Europe

Do you want to work on cutting-edge projects with the world’s best IT engineers? Do you wish you could control which projects to work on and choose your own pay rate? Are you interested in the future of work and how the cloud will form teams? If so - the Gigster Talent Network is for you.

Our clients rely on our Network for two main areas, Software Development and Cloud Services. In some cases, they need help building great new products, in others they want our expertise in migrating, maintaining, and optimizing their cloud solutions.

At Gigster, whether working with entrepreneurs to realize ‘the next great vision’ or with Fortune 500 companies to deliver a big product launch, we build really cool enterprise software on cutting-edge technology.

The Director of Client Services role at Virtasant is designed for a passionate and engaged storyteller, with a well-rounded understanding of business technology and software. You’ve been leading projects or programs in the tech space (focusing on cloud infrastructure, software development, or similar areas), in a consulting or professional services scenario, and you’re already growing those accounts, or excited to start doing it. Here, you'll build strong client relationships, drive the expansion of existing client accounts by identifying potential opportunities for new business, and focus on the successful delivery of ongoing projects in the portfolio, sharing in the profits with no cap - the sky is the limit!

Responsibilities:

• Build strong, long-lasting
  relationships with
  key clients and
  stakeholders.

• Learn and understand a client’s business goals, priorities, and challenges and
  be able to drive tailored solutions to address customer needs.

• Own and be accountable for the
  delivery of services and outcomes for our clients, ensuring customer success.

• Develop and execute on
  account strategies and
  growth plans in alignment with company plans, while working with internal teams.

• Drive the revenue growth and expansion of existing
  client accounts through a deep
  understanding of your customers,
  navigating client organizations, developing
  new relationships, and identifying
  potential opportunities for
  new business.

• Enable, mentor, and coach your account
  teams to achieve client success.

Requirements:

• Native or near-native English speaker and writer.

• 5-10 years of experience in a
  consulting or client services lead role related to
  cloud, software development or technology services. You’ve worked with
  enterprise clients,
  leading teams of 10 or more people in
  projects with multiple phases.

• Proven experience in
  developing customer-stakeholder relationships.

• Experience in
  solution management, planning, and growing of accounts.
• Demonstrated
  professional and executive presence - comfortable
  leading
  challenging conversations and
  building relationships with
  executive-level stakeholders.

• A well-rounded
  understanding of the business technology landscape and the ability to have an
  informed discussion about a wide range of corporate technology initiatives with prospective clients.

• Creativity and experience in
  developing and shaping solutions
  and deals that make sense internally and for the customer.

• Demonstrated success
  growing a portfolio by shaping and selling, complex, multi-phase, technology projects to enterprise clients with $2B+ in annual revenue.
• Led or supported revenue generation activities with a successful
  track record of portfolio growth.
• This is a
  fully remote job; we have no offices, but our clients do, hence some
  occasional travel is required.

 Nice to have:

• Account Management or Account Executive level experience in a pre-sales or sales engineering role.

Our recruitment process

• Recruiter interview (45 min)

• CCAT (15 min)

• Account Management Interview (with our Head of Solution Delivery) (30 min)

• Executive Interview (with our CTO) (45 min)

• Interview with our CEO (60 min)

We strive to move efficiently from step to step so that the recruitment process can be as fast as possible.

What we offer

• Totally remote, full-time (40h/week)

• Long-term, no-end-date position

• Base salary + 2% of the revenue brought by you to the company (incremental growth, no cap)

• Flexible paid time off (PTO)

• Diverse, multicultural working environment

• Training and certification opportunities on AWS, GCP and/or Azure.