Senior Account Manager, Supply

Company Overview:

Ghost is a data-driven distribution platform for the best brands in the world. We partner with leading streetwear, apparel, footwear, beauty, and home goods brands to unlock new revenue for all types of inventory. Through transparency, data insights, and a network of vetted buyers, Ghost empowers sellers to diversify and optimize their inventory management. Backed by top VC firms (Cathay, USV, Equal, Eniac, L. Catterton), Ghost is one of LA’s fastest-growing startups.

About the Role

As a Senior Account Manager, Supply you will oversee a portfolio of our largest wholesale accounts, each supplying significant inventory to our marketplace. This high-touch role emphasizes strategic supplier relationship management, focusing on driving aggressive business growth and building trust for Ghost to be the preferred choice for sourcing optimal buying opportunities. Your expertise in supplier engagement in the grey market, negotiation, and performance optimization will be pivotal in achieving our growth objectives.

Key Responsibilities:

Strategic Account Management & Relationship Building

• Develop and execute tailored engagement plans for each key supplier, aligning their business objectives with our marketplace offerings to maximize value and satisfaction
• Cultivate and maintain strong, trust-based relationships with senior stakeholders across supplier organizations, serving as their primary point of contact and advocate within our company
• Collaborate with suppliers to identify and capitalize on growth opportunities, leveraging data-driven insights to expand category, brand, and product offerings and increase transaction volumes
• Lead negotiations for favorable terms, pricing, and service level agreements, ensuring mutually beneficial agreements that support long-term business relationships

Performance & Market Monitoring

• Analyze supplier performance metrics, including order fulfillment rates, pricing competitiveness, and inventory accuracy, to identify areas for improvement and implement corrective actions
• Stay informed about industry trends, competitor activities, and supplier business developments to identify new opportunities and potential risks

Cross-Functional Collaboration & Leadership

• Work closely with internal teams, including Supply, Operations, Engineering, Product, and Design (EPD), and Finance to ensure seamless service delivery and to advocate for supplier needs in product development and process improvements

• Bachelor's degree in Business Administration or a related field; MBA is a plus
• Minimum of 7 years of experience in supplier management, strategic sourcing, or related roles, with a proven track record of managing large-scale supplier portfolios and driving business growth
• Experience in managed marketplaces, retail / eCommerce, excess inventory solutions, or supply chain management is highly desirable
• Strong analytical abilities, excellent communication and negotiation skills, and proficiency in CRM software (e.g., Hubspot)
• Self-motivated, client-focused, with the ability to work independently and as part of a collaborative team
• Experience in a fast-moving and dynamic startup environment

Our target base compensation for this position is $100,000-$135,000. This position is eligible to participate in our incentive commission plan. We value experience and are open to higher compensation for candidates with exceptional skills and background.

Benefits we offer:

• Medical, Vision, and Dental with some plans covered at 100%
• Competitive compensation and equity structure
• 401K
• Unlimited PTO

Ghost is an equal opportunity employer and values diversity in the workplace. We are committed to fostering an inclusive and innovative environment where all employees can thrive. We do not discriminate based on race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, genetic information, or any other protected characteristic under applicable laws.