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Getlabs

Patient Experience Representative - Part Time

Fully Remote Customer Support
Added
10 hours ago
Location
Type
Part time
Salary
$21K - $21K

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Related skills

customer support remote work email phlebotomy phone

Getlabs is the leading platform for at-home diagnostics.

Healthcare organizations use Getlabs to send mobile phlebotomists to patients’ homes and collect labs, vitals, and advanced diagnostics. By leveraging Getlabs, partners can improve patient adherence and close gaps in care with same-day, nationwide availability.

Our team has raised $50M from strategic investors including the two largest diagnostic laboratories in the United States, Labcorp and Quest. Getlabs’ mission is to save lives by expanding access to diagnostics for everyone.

As a

Patient Experience Representative you will help us service patient questions and requests, handle patient escalations, and take our patient experience to the next level. You will be responsible for handling patient calls, texts, and emails. Our Patient Experience Team is responsible for speaking directly with patients and physicians and working closely with our city teams to deliver on our brand promise and ensure the needs of our patients are met.

Your PT schedule will be Friday, Saturday & Sunday, 5am-1pm EST

During training we would need a 1-2 week weekday commitment

The pay is $17/hr and non negotiable

At Getlabs, you will:

  • Ready appointments for our mobile phlebotomist
  • Coordinate with doctors and physicians to retrieve lab orders
  • Respond to, troubleshoot, and resolve patients issues in a timely and positive manner
  • Coordinate with our local city teams assisting mobile specialists and provide ongoing updates to patients
  • Performance expectations include completing 12 appointments per hour with fewer than 5 errors per month

    • What we are looking for:

  • Previous phlebotomy or clinical experience
  • Experience processing or reading lab orders
  • Ability to adapt in a rapid growth environment
  • Ability to commit to a minimum of 24 hours a week
  • Strong problem solving skills
  • Personable and love speaking with others via phone, text, email, and chat
  • Tech-Savvy
  • While our teams work remote, you must have a quiet place to work and reliable internet

    • We have great benefits to make your life easier so you can focus on what you're best at:

  • $17/hr
  • Flexible schedule
  • Paid time off
  • A company with a huge vision, a dynamic work environment, and a team of talented, ambitious and fun to work with colleagues!

    • Additional Information

    Getlabs is an equal opportunity employer. We value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, disability status or other protected classes.

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