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german email support english phone support customer service tools📋 Description
- Respond to customer requests clearly as front-line support
- Meet KPIs for fast response, low backlog, high satisfaction
- Escalate feedback and issues through proper channels
- Provide feedback to optimize existing processes
- Resolve issues efficiently via phone and email
🎯 Requirements
- German and English fluency
- Experience in customer-facing roles
- Experience with tech or product support
- Experience with phone and email-based support
- Strong written and verbal communication skills
- Willing to help others and enable success
- Solution-oriented mindset and structured approach
- Familiarity with customer service tools
- Thrives in changing environment with self-learning
🎁 Benefits
- Copenhagen office with indoor ball court, rooftop terrace, gym
- Collaborative, growth-focused culture
- Diverse and inclusive environment
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