Related skills
crm german omnichannel ticketing sla📋 Description
- Omnichannel issue resolution across phone, email, and chat
- De-escalate high-tension inquiries and provide policy-based solutions
- Achieve FCR and CSAT targets per SLAs
- Log interactions and resolutions in CRM or ticketing system
- Work autonomously as a contractor
🎯 Requirements
- Fluent in German (verbal and written)
- 2+ years in customer support or call center
- Experience with CRM or ticketing systems
- Strong written and verbal communication skills
- Ability to work remotely as an independent contractor
- Familiarity with SLAs and CSAT/FCR metrics
🎁 Benefits
- Remote freelance engagement
- Contractor must provide own computer and high-speed internet
- No company-sponsored health insurance or PTO
- Flexible scheduling
- Competitive hourly service fee (USD 6-10 per hour)
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