Design Operations Manager (12 Month Fixed Term Contract)

Who you are:

We are always looking for amazing talent who can contribute to our growth and deliver results! Geotab is seeking a Design Operations Manager who will empowers our Design team to create exceptional user experiences efficiently and at scale. If you love technology, and are keen to join an industry leader — we would love to hear from you!

What you'll do:

As a Design Operations Manager, your responsibilities combine operational rigor with strategic thinking while connecting the team's daily activities to overarching business goals. Key accountabilities will include establishing and refining our design processes and standards (in our Design Handbook), quantifying the impact of design through data-driven insights, fostering seamless communication and collaboration, and managing the operational framework that supports the entire design team. This position is a unique opportunity to shape how we build and deliver world-class, user-centered products.

How you'll make an impact:

• Streamline and optimize critical and routine tasks and processes within the Design team.

• Manage internal team documentation related to design processes, our design system, research guidelines, and team resources, including a Design RACI.

• Collaborate with product, engineering, and research teams to identify and resolve friction in the end-to-end design lifecycle.

• Oversee UX & Design team onboarding and professional development to ensure new members are set up for success and can quickly contribute value

• Champion the value of design across the organization, establishing clear channels for communicating design progress, research insights, and design system updates to stakeholders.

• Partner with Research Operations to streamline the collection and synthesis of user feedback from support, sales, and direct user engagement, ensuring insights are integrated into the design process.

• Establish and maintain a design communication channel (e.g., newsletters, chat spaces, office hours) to promote transparency and knowledge sharing within the organization.

• Develop systems and processes for qualitative and quantitative data collection to foster a data-informed design culture.

• Define, track, and analyze key design and usability metrics (e.g., UMUX-L, task success rates, time-on-task) and share insights with the design and product teams.

• Support Voice of the Customer (VOC) studies and user-focused surveys, performing analysis to inform design strategy.

• Strategize, design, and execute a program to drive adoption and measure the impact of our design system.

• Own and manage the design tech stack (e.g., Figma etc.) and document best practices in the Design Handbook.

• Develop and deliver training on design tools, processes, and design system usage.

• Support and promote the usage of analytics and user behavior tools (e.g., Pendo) to uncover insights for the design leadership team.

• Coordinate key design rituals, including design critiques, cross-functional design reviews, research share-outs, and strategic planning workshops.

• Partner with Product and Engineering to ensure design quality standards are met throughout the development and release process.

• Support the development of an efficient design planning and prioritization process that aligns with the product roadmap and ensures design resources are allocated effectively.

What you'll bring to the role: