Related skills
salesforce scrum agile rest apis sap📋 Description
- Lead end-to-end Genesys Cloud CX architecture in banking.
- Define scalable architectures for Voice, IVR, Routing, WEM, and Digital Channels.
- Facilitate architecture workshops and design forums, providing tech leadership.
- Design integration solutions with REST APIs, Web Services, OAuth, middleware, and events.
- Align with enterprise standards, security, regulatory requirements, and operations.
🎯 Requirements
- Proven experience as a Genesys Solution Architect delivering large-scale contact centre transformation programmes.
- Deep expertise in Genesys Cloud CX architecture, deployment, configuration, and operational design.
- Experience designing Conversational AI, Voicebot, and Chatbot solutions; integrating Genesys with CRM platforms such as Salesforce, Microsoft Dynamics, and SAP.
- Strong understanding of cloud-native architectures, SaaS operating models, integration patterns, and customer engagement technologies.
- Knowledge of Agile delivery frameworks including Scrum and SAFe.
- Experience working in regulated industries, ideally Banking or Financial Services, and German language proficiency with Swiss regulatory familiarity.
🎁 Benefits
- Deliver high-impact technology solutions for Tier 1 financial institutions.
- Collaborative, flat, entrepreneurial consulting culture.
- Access continuous learning, training, and industry certifications.
- Be part of a team shaping the future of digital financial services.
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