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cloud agile microsoft office functional testing defect tracking📋 Description
- Execute test scripts to identify quality issues across projects
- Coordinate SIT activities with project teams and SIT-to-UAT handover
- Manage defects end-to-end using QA tools with traceability
- Perform triage, troubleshooting, and analysis for defects vs enhancements
- Collaborate with client teams, PMs, Architects, Developers, and QA
- Monitor defect tickets, retest fixes, and close tickets in SIT
🎯 Requirements
- Strong experience in System Integration Testing (SIT) and Functional Testing
- Defect lifecycle management and traceability
- Root cause analysis and troubleshooting
- Experience testing contact center platforms (Genesys preferred)
- Exposure to cloud-based solutions
- Familiarity with Agile or hybrid methodologies
- Proficiency with Microsoft Visio and Office tools
- Bachelor’s degree or equivalent; 5+ years of testing experience
🎁 Benefits
- Great Place To Work 2024-2025 certification
- Inclusive, equal opportunity employer with diverse workforce
- Opportunities to collaborate with global teams
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