Related skills
salesforce apis contact center omnichannel microsoft dynamics📋 Description
- Design, implement, configure, test, and support contact center solutions on Genesys Cloud.
- Lead and execute projects critical to contact center growth and evolution.
- Partner with Operations, Business, and Technology to gather requirements and drive outcomes.
- Collaborate with Genesys team to support day-to-day platform operations and enhancements.
- Evaluate and recommend new Genesys Cloud capabilities to improve customer experience.
- Troubleshoot and resolve platform issues with minimal disruption to operations.
🎯 Requirements
- 5+ years of experience supporting and implementing contact center technologies.
- Hands-on Genesys Cloud experience: Interaction Flow Design, Routing, and Omnichannel.
- Genesys Cloud certifications (e.g., Certified Genesys Engineer) are highly valued.
- Strong experience with configuration, implementation, testing, troubleshooting, and production support.
- Ability to manage multiple priorities in a fast-paced, high-growth environment.
- Strong communication skills across technical teams, business stakeholders, and leadership.
🎁 Benefits
- Competitive salary and stock option plan
- 100% paid coverage of medical, dental and vision insurance
- Flexible PTO
- Opportunities for professional growth and development
- Paid parental leave
- Health & wellness initiatives
Meet JobCopilot: Your Personal AI Job Hunter
Automatically Apply to Engineering Jobs. Just set your
preferences and Job Copilot will do the rest — finding, filtering, and applying while you focus on what matters.
Help us maintain the quality of jobs posted on Empllo!
Is this position not a remote job?
Let us know!