Related skills
windows telephony genesys cloud computer networks genesys cloud certification📋 Description
- Provide customer technical support for Genesys Cloud.
- First line for support calls and emergency support.
- Diagnose issues via root cause analysis with team and vendors.
- Respond to requests via live voice, email or web.
- Document issues in the internal ticketing system from report to resolution.
- Serve as first line for hardware, software, and network/telephony issues.
🎯 Requirements
- Genesys Cloud Certification
- Comprehensive knowledge of Genesys Cloud and troubleshooting; PureConnect/legacy telephony a plus
- 1+ years of Genesys Cloud technical support experience
- Knowledge of networks, integrations, and Windows OS; basic programming/config recommendations
- Professionalism representing the Company to customers and vendors
- Ability to deliver a high level of customer satisfaction
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